Cancellation & Refund Policy

Updated on 17-08-2024 18:42:20

NOTE FOR RETURN & EXCHANGE:

  1. The items should be unused and undamaged.
  2. The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
  3. Customized products cannot be returned or exchanged.
  4. Return/Exchange request that are not raised within 7 days of receiving the product would not be accepted.
  5. The product should be sent back within 5-7 days after the return or exchange request is approved.
  6. Products bought during sale are non-refundable

 

Cancellation Policy

Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.

Return Policy

  1. If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at skindynamics06@gmail.com mentioning your Order ID. The replacement will be issued to you with no additional cost.
  2. Shipping and COD charges are non refundable
  3. If you receive a damaged/incorrect/incomplete order, do contact us within 48 hours of receiving the order, by mailing us at skindynamics06@gmail.com with your Order ID, and an image/video of the defect/item. We will either ship a replacement for the item or provide a refund for the product, once the pickup is done.
  4. If you have to cancel an order, please do so before your order is shipped.
  5. If you cancel your order before it has been shipped, we will refund the entire amount.
  6. If order returned after it is shipped, the amount refunded to you would be only for the products not the shipping charges.
  7. In case we do not have pick up service available at your location, you would have to self ship the product. A maximum of 100 INR would be given to you as a credit note for reverse shipping.
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